Call Activity Tracking

Configure how Invoca tracks call activity, including recording, transcription, and signal collection, on advertiser campaigns via the Network Integration API.

For full details on creating and updating campaigns via the API, see Advertiser Campaigns.

Manage call activity tracking for campaigns

Call activity tracking can be set for a campaign to determine whether or not call activity should be tracked. The call activity will be tracked if the full condition is met.

Set Call Activity Tracking

To conditionally track call activity, set "call_activity_tracking" to the tracking option you want.

POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Example Request Body

{
  "ivr_tree": {
    "call_activity_tracking": "NoTracking",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Conditions

Option	Details
NoTracking (Default)	Default is NoTracking. When set to NoTracking, no IVR or call activity data will be tracked during the call.
PurgeActivityOnCallImport	When set to PurgeActivityOnCallImport, IVR and call activity data will be tracked during the call for use while the call is happening but will be purged when the call finishes.
SaveActivityOnCallImport	When set to SaveActivityOnCallImport, IVR and call activity data will be tracked during the call and will be saved in the Invoca platform after the call finishes.