Prompt Recordings

Upload, list, and delete the audio recordings that Invoca plays as IVR prompts on advertiser campaigns, using the Network Integration prompt_recordings API.

Prompt Recordings

Assign prompts to campaigns

Professional prompt recordings can be assigned to advertiser campaigns. The prompts uploaded at Network level can be assigned to any advertiser campaign from that network. The prompts at Advertiser level can be assigned only to the campaigns of that specific advertiser.

Retrieve available prompts

It’s possible to retrieve all the prompts assigned to a network or an advertiser. The attributes returned for a prompt are:

Field	Description
id_from_network	the network’s id for this prompt
prompt_text	the text of the recording
prompt_url	the url of the prompt recording file
prompt_received	the date when the professional prompt was created

Example: Network prompt recordings

GET

https://invoca.net/api/@@NETWORK_API_VERSION/<network_id>.json

Response

{
  "name": "Invoca",
  "users": [],
  "prompt_recordings": [
    {
      "id_from_network": "a1b2",
      "prompt_text": "Thank you. Your call is being connected.",
      "prompt_url": "http://example.com/recording.wav",
      "prompt_received": "2015-08-02 08:49:28 -0700"
    },
    {
      "id_from_network": "pr_342",
      "prompt_text": "This prompt is on order",
      "prompt_url": "http://example.com/recording_order.wav",
      "prompt_received": null
    }
  ]
}

Example: Advertiser prompt recordings

GET

https://invoca.net/api/@@NETWORK_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>.json

Response

{
  "id_from_network": "11",
  "name": "Travel Agency",
  "oauth_refresh_token": null,
  "approval_status": "Approved",
  "web_integration_phone_number": "5555551234",
  "default_creative_id_from_network": "1234",
  "sites": [],
  "users": [],
  "prompt_recordings": [
    {
      "id_from_network": "rec736",
      "prompt_text": "Thank you for calling.",
      "prompt_url": "http://example.com/recording.wav",
      "prompt_received": "2015-08-02 08:49:28 -0700"
    }
  ]
}

Assign prompt to advertiser campaign

A prompt can be assigned to an advertiser campaign IVR tree by specifying its id_from_network at the specific node. The same request can be used to assign a new prompt or replace an existing one.

Example: assign prompt recording

POST

https://invoca.net/api/@@NETWORK_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": "",
      "prompt_id_from_network": "rec34"
    }
  }
}

Example: list the prompts by retrieving the advertiser campaign

GET

https://invoca.net/api/@@NETWORK_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Response (complete response not shown)

{
  "name": "Selling Shoes",
  "status": "Activated",
  "future_terms": {
    "ivr_tree": {
      "record_calls": false,
      "root": {
        "node_type": "Connect",
        "destination_phone_number": "8056173768",
        "destination_country_code": "",
        "prompt": "Thank you. We appreciate your interest in our product.",
        "prompt_id_from_network": "rec34",
        "prompt_url": "http://example.com/recording.wav",
        "prompt_received": "2015-08-02 08:49:28 -0700"
      }
    }
  }
}

Example: remove prompt recording from a campaign

Just specify an empty id_from_network and the prompt will get unassigned from the campaign.

POST

https://invoca.net/api/@@NETWORK_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": "",
      "prompt_id_from_network": ""
    }
  }
}